Sally Howell of Yale New Haven Hospital in New Haven, CT, put together a team to improve the scheduling process at her institution.
Dear RIS Insider,
Scheduling can be seen as the front door to a radiology practice. After all, it's often the first experience that referring physicians and patients have with a group. As such, the experience should be professional, timely, and efficient.
However, the difficult demands placed on many scheduling employees can result in customers waiting too long for their calls to be answered, or too long to receive an appointment.
Sally Howell of Yale New Haven Hospital in New Haven, CT, put together a team to improve the scheduling process at her institution, and discovered that certain implementations of the facility’s RIS played a part in creating scheduling bottlenecks. By identifying those bottlenecks, the group has been able to streamline its performance and improve customer service.
In addition, her research found areas in which adding to the RIS technology will further increase the productivity of the healthcare system’s scheduler. To read more about Howell’s investigation, go to http://www.auntminnie.com/default.asp?Sec=sup&Sub=ris&Pag=dis&ItemId=60188.
In other news, if you’re going to RSNA and are interested in what the RIS vendors will be showcasing this year, be sure to check out our Road to RSNA RIS preview. In it, we provide you with information on products that 29 RIS vendors will be highlighting at this year’s conference. Just go to http://www.auntminnie.com/default.asp?sec=road&sub=ris_2003 to read all about what’s in store on the exhibit floor.
Also, if you have a comment or story to share about radiology informatics, please get in touch with me at [email protected]. I look forward to hearing from you.
