Equipment service and distribution firm Cassling Diagnostic Imaging will use a mobile equipment service application from Nexterna to help it provide real-time service to its customers. Cassling service engineers will use Nexterna Clearview to retrieve and update customer work-order information from the field, a capability that Cassling believes will enhance the productivity of its technicians.
Cassling engineers will also be able to update call status, close work orders, and update part inventories directly from their mobile personal digital assistants (PDAs). Both Cassling and Nexterna are based in Omaha.
By AuntMinnie.com staff writersMay 5, 2003
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