Davin Korstjens of IMV Medical Information
In 2024, 75% of PET systems were serviced by the original equipment manufacturer (OEM), 15% were serviced in-house, and 15% by third parties, according to the newly published IMV 2025 PET Market Summary Report.
In addition, by facility type, hospitals with 400 or more beds had the largest percentage of systems serviced in-house, at 29%, while independent PET sites had the largest percentage of systems serviced by independent service organizations (ISO), at 24%.
Percentage breakdown of provider of service support for PET systems, 2024* | |||
Site Type | OEM | In-house | ISO |
Total | 75% | 15% | 15% |
400+ bed hospitals | 86% | 29% | 2% |
200 to 399 bed hospitals | 77% | 20% | 13% |
<200 bed hospitals | 85% | 11% | 5% |
Hospital-owned PET centers | 76% | 12% | 15% |
Independent PET sites | 66% | 9% | 24% |
*Percentages can total more than 100%, as units could be serviced by multiple types of service support. | |||
Compared with 2023, the 2024 overall breakdown of the types of service support has remained relatively consistent in terms of the percentage of units covered by OEM, in-house, and ISO support.
Additional detail regarding PET service contracts was covered in the 2023 IMV Diagnostic Imaging Equipment Service Outlook Report. According to that report, 48% of postwarranty PET systems were covered by a modality-specific contract with service providers that support multiple modalities, 43% of systems are covered by single contracts covering multiple modalities, 7% by modality-specific contracts with service providers that support only PET systems, and 2% under a time and materials arrangement.
In the 2023 report, the top support services included in more than 50% of PET/CT service contracts were preventive maintenance visits during routine working hours, technical support by telephone, OEM parts, software updates for bug fixes, and preventive maintenance visits after hours. Interestingly, no single type of support service was included in more than 70% of contracts, indicating that there are likely key differences between service contracts offered by different OEMs, in-house service capabilities, and ISOs.
In summary, the 2024 report indicates that the vast majority of PET/CT systems are serviced by the OEM, and the types of support services covered by postwarranty contracts vary notably. Further, the type and quality of service coverage for a PET/CT system are very important aspects of purchasing and owning a PET/CT system and are worthy of meaningful consideration and evaluation.
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Davin Korstjens is the Director of Market Intelligence at IMV Medical Information Division, part of Science and Medicine Group.
IMV's 2025 PET Market Summary Report explores market trends in U.S. hospitals and imaging centers, including procedure volume, manufacturer installed base features and share, the use of OEM vs. third-party service providers, purchase plans, brand loyalty, and site operations characteristics. The report was published in March 2025 and is based on responses from 509 radiology/departmental administrators and clinicians who participated in IMV's nationwide survey from February 2024– January 2025. Vendors covered in this report include Bracco, Canon, Cardinal Health, GEHC, Jubilant/Draximage/Triad Isotopes, PharmaLogic, Philips, Siemens, SOFIE/IBA/Eastern Isotopes, United Imaging.
For information about purchasing IMV Market Outlook Reports, visit the corporate website at https://imvinfo.com/ or call 703-778-3080 ext. 1033 to speak with a representative.
Disclosure: IMV Medical Information Division is a sister company of AuntMinnie.com.
