Healthcare software developer Vocada of Dallas will feature the latest upgrade to its VoiceLink critical test result management (CTRM) system, version 2.0, in its exhibit.
The new release incorporates many of the recommendations of the Massachusetts Coalition for the Prevention of Medical Errors, according to the vendor. A hosted system, VoiceLink 2.0 enables a reporting clinician, such as a radiologist or a clinical lab technologist, to create and send real-time reports of a critical finding to an ordering clinician, Vocada said. The ordering clinician can then retrieve critical reports by phone or online.
VoiceLink 2.0 supports a robust set of escalation rules that automatically forward critical test results to backup contacts and to other significant destinations within a hospital. The reporting clinician can monitor the process and status of their reports via the Internet. The entire process, including the original critical test result, is archived and remains searchable for 10 or more years, according to the firm.
The latest iteration features enhancements that include critical test result classifications -- three time-based levels of result classifications. Critical test result tracking, reporting, and alerting tools are also included that establish and track test result completion times, provide the capability to set and monitor compliance goals, and issue compliance alerts if messages exceed designated time thresholds.
Critical test result role-based notification profiles expand profiling tools that allow ordering clinicians to include position or staff-based backup contacts, departmental escalation rules, establishment of fail-safe communication rules, and weekend notification rules. A critical test result phone-based notification feature that is designed for answering services and paging desks of ordering clinicians is also available in VoiceLink 2.0.
Vocada offers the product as a hosted, on-demand solution that requires no customer investment in hardware or software. VoiceLink 2.0, available now, can be accessed from any telephone or Internet-connected Web browser, the company said.
By Jonathan S. Batchelor
AuntMinnie.com staff writer
November 18, 2005
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